TERMS & CONDITIONS
Please take the time to check out our terms and conditions before making a purchase online.
The use of this website is subject to the following Website Terms, our Online Shopping Terms our Privacy Policy, and any additional terms and conditions and notices displayed by us on this website.
Access to and use of Kiwicoast Honey online shopping is subject to our terms and conditions and these terms of use. By purchasing products using Kiwicoast Honey online shopping (Products), you are deemed to have accepted Kiwicoast Honey terms and conditions and terms of use.
Changes to Terms and Conditions
We may change the Terms and Conditions at any time. If we do so, an amended version will be posted on the Website. Your continued use of the Website after any changes are made to the Terms and Conditions will be deemed to constitute your acceptance of those changes. If you object to any changes, you must discontinue your use of the Website. You are responsible for keeping up to date with any changes by regularly reviewing the Terms and Conditions.
Online Shopping Policy
We reserve the right to accept or reject orders placed with us. If we reject an order, we will let you know why within 5 business days and refund any money that you have paid us.
Guarantee
Kiwicoast Honey guarantees quality products and service. If, for any reason, you are dissatisfied with your order, please contact us within 7 days of receipt of your order for customer care assistance by e-mail at hello@kiwicoasthoney.co.nz or phone 027-6166000.
Shortages or Breakages
Any shortages or breakages must be reported to Kiwicoast Honey within 24 hours of delivery, preferably by e-mail. Please ensure to quote your receipt number at the time of reporting.
Insurance
The Products are insured by Kiwicoast Honey up until the actual time of delivery (being on receipt by the Courier of a signature or completion of delivery in accordance with any special instructions).
Product Range/Availability
Although we make every effort to keep sufficient stock of items listed on the Website, occasionally we encounter unforeseen supply problems or sell out of certain products and sizes due to unexpected demand. If we are out of stock of an item that you have ordered, you will be notified by email. Refunds for out of stock items will be processed as quickly as possible but may take up to three to five business days.
Sale items are only available at the sale price during the relevant sale period.
Security and Pricing
Please refer to our Security & Privacy details here
Collection of Information
To enable secure payment facilities it will typically acquire information which may include the Cardholder’s name, credit card number (with the expiry date) and billing address. Further security information can be found here
Use and Disclosure of Information
Windcave uses the information to obtain authorization of the transaction from the Issuing bank of the credit card and Windcave’s own or the Merchant’s bank and to process the payment. Some details from the transaction (such as name, email, and delivery address) may be made available to the Merchant or Acquirer through their web-based transactions management system, which allows Merchants to track transactions and process refunds.
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Security
For further security information about Windcave, please click here
PCI DSS
PCI DSS, the Payment Card Industry Data Security Standard is a set of security requirements relating to the protection of cardholder data. The standard is governed by the PCI Security Standards Council, an organisation put together by most of the major card schemes VISA, MasterCard, American Express, JCB and Discover. It’s relevant for any entity that stores or transmits sensitive cardholder data, that being generally things like the PAN (card number), Card security code, track data, PIN block. The current version of the standard is Version 1.2. Preceding PCI-DSS the card schemes had their own standards, the VISA Account Information Security (AIS) standard formed the basis to most of the PCI-DSS requirements.
Pricing
The prices for Products will be the prices stated on this site at the time you submit your order. No upward or downward price adjustment will apply during the period from the time at which the order is submitted to completion of delivery of that order. Please note that the prices stated on this site may differ from the prices displayed in store.
Product prices may vary from time to time without notice and at Kiwicoast Honey’s absolute discretion.
To avoid doubt, all prices are stated in New Zealand currency and inclusive of GST and any other applicable sales tax.
Payment Terms
You must pay for Products by credit card or Internet Bank Deposit. Kiwicoast Honey online shopping will not accept any other method of payment. Kiwicoast Honey may change the payment method at any time and for any reason.
Once payment of your order is processed and accepted by Kiwicoast Honey’s online shopping, Kiwicoast Honey will email you a GST receipt.
Kiwicoast Honey will generate a packing slip which will accompany your order on delivery. All our products are GST (Goods and Services Tax) included and are in New Zealand Dollars.
Delivery
After your payment is authorised and verified, it can still take up to two days to process your order. This doesn’t include weekends or holidays. In the event that an item in your order is unavailable, the processing time may vary. You will receive a shipping confirmation email with your consignment (tracking) number once your order is ready for shipping. If you have any queries about your delivery after the item has been shipped, please contact the relevant carrier directly with your consignment number.
Items will not be delivered on public holidays.
Currently, deliveries can only be within New Zealand unless otherwise organised with Kiwicoast Honey before the purchase of the product.
If you would like to contact Kiwicoast Honey company to discuss options for delivery to other countries please email hello@kiwicoasthoney.co.nz.
All deliveries within New Zealand will be by Courier and direct to your door (except in some rural situations). The Courier will require a signature upon delivery. If no one is home, the Courier will leave a card requesting that you contact the Courier office either to arrange a suitable delivery time or a suitable time for you to collect the Products from the Courier office.
Special Delivery Instructions
If you give special instructions for delivery, the Courier will deliver your Products in accordance with those instructions. Please add your special instructions in the field provided in this site when confirming your delivery address. It is important to note that, in giving special instructions, you are giving the courier permission to leave your Products without a signature. Accordingly, the Products become entirely your responsibility in the case of loss/theft/damage or otherwise.
Receipt of Kiwicoast Honey Products
Kiwicoast Honey is entitled to assume that any person accepting delivery of the Products is authorised to do so by you.
Delays to Delivery
Kiwicoast Honey (or any employee, contractor or agent of Kiwicoast Honey) will not be liable to you or any person for failing to deliver on a timely basis, whether the delay has been due to causes beyond the reasonable control of Kiwicoast Honey or otherwise.
Change of Address
You must notify Kiwicoast Honey by emailing hello@kiwicoasthoney.co.nz immediately of any change to your delivery address.
Refund Policy
DAMAGED PRODUCT
Please refer to our Refund & Returns Policy
Undelivered Product
If Kiwicoast Honey fails to deliver any Product ordered and paid for by you (Relevant Product), Kiwicoast Honey may, at your request, either:
a) subject to stock availability, deliver (at Kiwicoast Honey earliest opportunity) the Relevant Product to you at no extra cost; or
b) cancel your order for the Relevant Product and refund the actual amount paid for the Relevant Product (determined as at the date of the relevant order).
Contacting Us
We welcome any suggestions and comments you may have about your experience at Kiwicoast Honey. Please also contact us if you have any questions about our Terms of Use or any queries or concerns about this Website.